Complaints

It is possible that you are not satisfied with the working methods of the NVAO or one of its employees (including persons working under the responsibility of the NVAO, such as panel members). Everyone has the right to file a complaint.

Are you dissatisfied with the NVAO? There are several ways to make this known, depending on the subject:

EXTERNAL COMPLAINTs
- THE NETHERLANDS 

If you are not satisfied with the work of the NVAO or one of its employees (including persons working under the responsibility of the NVAO, such as panel members), you can lodge a complaint.

EXTERNAL COMplaintS 
- FLANDERS

Complaints relating to the conduct of NVAO employees (including panel members) that took place during Flemish assessment procedures are covered by specific Flemish regulations.

External complaints 
- Luxembourg

In Luxembourg, stakeholders can lodge complaints related to independence, impartiality, proper conduct, and outcomes of NVAO's assessment procedure.

APPEAL PROCEDURES

In addition to the above complaints procedures, stakeholders also have the opportunity to lodge a formal objection against a (draft) decision of the NVAO. Following this internal (appeal) procedure, an external appeal may also be submitted. Through these procedures, the NVAO ensures that decisions can be reviewed and, where appropriate, reconsidered, thereby safeguarding due process, transparency and legal certainty for all parties involved.

Read more about our appeal procedures.


If you, as a student, have a complaint about your institution or study programme, you have some external possibilities to make this complaint known.

NETHERLANDS
FLANDERS