Complaints regarding higher education in Flanders
Students who have a complaint regarding their institution or programme have several options for communicating such a complaint.
Complaints about your programme or institution should, in the first instance, be submitted through the appropriate channels within your institution. The procedure for doing so is set out in the 'Onderwijs en examenreglement (OER), which can be found on your institution’s website. Before lodging a formal complaint, we recommend that you contact your institution’s ombudsperson service. This service can help students resolve problems and rectify material errors before a formal complaints procedure is initiated.
Have you exhausted all available channels within your institution without your complaint being adequately addressed? If so, please contact us via the button below. We will carefully investigate your complaint and discuss the matter with the institution concerned.
EXTERNAL APPEALS
Students who – following an internal appeals procedure – consider the study progress decision taken by the institution to be unjustified may lodge an appeal with the Appeals Council for Study Progress Decisions. The Council may disallow an appeal for reasons of inadmissibility and/or baselessness; it may also nullify an unjustified study progress decision and order any provisional remedial measures as required. This means that the Council does not take the place of the examining board.