Specific higher education complaints

Individuals who wish to submit a complaint about higher education or about a specific higher education institution must first exhaust the relevant internal procedures of the institution concerned. Only if these procedures do not lead to a satisfactory outcome may a complaint be submitted to the NVAO.

The NVAO will then examine the complaint and assess whether it falls within its remit and warrants further investigation. Through this procedure, the NVAO contributes to safeguarding the quality and integrity of higher education in Flanders while respecting the primary responsibility of institutions to address complaints in the first instance.